OpenAI on Tuesday launched an Admin plugin for its ChatGPT Work and Codex products, enabling workspace administrators to analyze data, update configurations and process requests without leaving a single conversation.
The plugin consolidates administrative tasks such as monitoring activity and credit usage, adding or removing members, updating groups, managing access permissions, adjusting usage limits and approving or rejecting spending requests. It automates recurring workflows, including forwarding pending usage requests to Slack or Microsoft Teams for reviewer approval or rejection, and can auto-grant access to feature requests that match predefined criteria while escalating exceptions for manual review.
All actions are executed within existing user roles and permissions, with high-impact changes subject to manual confirmation before application. The tool returns structured results mapped to specific read/write operations, according to OpenAI.
The company’s internal IT team has adopted the Admin plugin to perform deep data analysis and generate reports. OpenAI also uses a ChatGPT Work agent on Slack to handle employee IT requests, triage support tickets, retrieve contextual information, verify policies and complete tasks. At publication, these deployed workflows resolved approximately 45% of the ticket volume.
The plugin is accessible within ChatGPT workspace settings and can be installed from the Plugin directory in ChatGPT Work on both web and desktop applications.
