IBEX, a provider of contact center services, presented its financial performance and AI strategy at a virtual conference on September 23, 2026. The company reported strong organic growth and a focus on artificial intelligence, which it expects to become commercially material by fiscal Q4 2027.
For fiscal year 2026, IBEX reported a 15% increase in revenue, a 14% growth in adjusted EBITDA, and a 25% increase in GAAP net income. The company's GAAP EPS increased by 33%, and adjusted EPS rose by about 28%. The company has maintained a pristine balance sheet with zero debt and approximately $30 million in cash on hand.
IBEX's CEO, Bob Dechant, highlighted the company's organic growth strategy, stating, "We've built our business 100% organically over the last 11 years, and we continue to see that as the best pathway to growth." The company has a strong customer base, with a revenue churn of below 1% and a Client Net Promoter Score (NPS) of 71. The company's employee Net Promoter Score (eNPS) reached 82, up from previous scores of 76 to 77.
IBEX is focusing on AI to drive growth and margin expansion. The company has already achieved more than 10 AI agent wins, with traditional human-agent business gross margins of about 30% and AI-powered solution gross margins of about 60%. Case studies from Philippine Airlines and BJ's Wholesale Club showed significant containment and high customer satisfaction scores.
IBEX provided guidance for fiscal year 2027, expecting revenue growth of 9% to 11% and fiscal Q1 2027 revenue growth of 11% to 12%. The company also expects adjusted EBITDA growth of 13% to 18% for fiscal Q1 2027. The company has repurchased 5.7 million shares over the past three years, with an average repurchase price below $20 a share.
IBEX's stock price has shown a 45% gain over the past six months, trading at $42.31, near its 52-week high of $42.09. The company's P/E ratio is approximately 13.6, and its PEG ratio is 0.35. The company's Financial Health score is 3.51 out of 5.
