Helport AI Limited (NASDAQ: HPAI) announced the commercial deployment of its AI labor platform for consumer hardware brands, marking the company’s second commercially validated vertical following its initial consumer finance applications.
The AI-driven service model, which integrates automated workflows with human specialists for exception handling, is now operational for Dreame Technology Co., Ltd. and Birdfy, a smart bird feeder camera brand. Dreame, a provider of contact center and AI technical services, ranks first globally in robot vacuum sales volume and revenue as of the first quarter of 2026, according to third-party data cited in the company’s materials and sourced from International Data Corporation (IDC). Helport AI has not independently verified the ranking.
The platform operates across North America and Europe, managing customer interactions through chat, email, and voice channels for after-sales support. Guanghai Li, Chief Executive Officer of Helport AI, emphasized the scalability of the model, stating, 'A global brand should not have to rebuild its service organization every time it enters another country or another communication channel.'
Helport AI’s AI+BPO structure consists of three layers: a unified communication platform, an AI labor system applying trained workflows, and human specialists for escalations. The company measures AI penetration as the percentage of customer interactions resolved without human intervention, with chat and email channels showing the highest automation rates compared to voice.
The consumer hardware vertical follows Helport AI’s April 2026 entry into the sector through a partnership with QuickCEP, with commercial revenue generated from Dreame Technology beginning in May 2026. The company also supports a robotic pool cleaner brand and an at-home beauty device brand, both of which remain confidential.
