Banco Azteca has scaled its automation program to cover more than 8,800 corporate processes and over 300 individual automations using UiPath’s Maestro platform, the bank said on Friday. The deployment, which equates to the work of more than 3,300 full-time employees, supports customer service, compliance, fraud prevention, back-office operations, and post-sale support, among other functions.
The initiative is led by a team of over 20 developers, business analysts, and data scientists within an internal Center of Excellence dedicated to artificial intelligence and robotic process automation. Banco Azteca launched the program in 2020 and has since expanded its scope to include legal, purchasing, human resources, social media, and support for the e-commerce platform Elektra.mx, a unit of Grupo Elektra, the bank’s parent company.
Looking ahead, the bank plans to extend its automation model to anti-money laundering initiatives and ATM monitoring, aiming to optimize cash distribution based on customer demand. The announcement follows UiPath’s recent stock performance, which stood at $16.49 on August 25, down 0.48% on the day. Manuel Delgado Forey, Banco Azteca’s Chief Operating Officer and Head of Customer Service, said the focus has shifted from automating individual tasks to coordinating end-to-end business processes as the program matures.
