Zoom (ZM) unveiled its expanded artificial-intelligence roadmap and emphasized a return to double-digit revenue growth during a session at the Goldman Sachs Communacopia + Technology Conference on September 9, 2026.
Chief Financial Officer Michelle said the company has completed three acquisitions in the past year—Bonsai, BrightHire and Common Room—compared with just two over the preceding 15 years, signaling a shift in its integration pace. Workvivo, acquired earlier, surpassed $100 million in annual recurring revenue, according to the CFO.
AI-powered product usage at Zoom rose between 100% and 200% year over year, she said, as the company pushes deeper into enterprise workflows. Features such as ZoomMate, the AI Receptionist, Cyr—an AI employee-insights product—and Zoom Revenue Accelerator are being layered into the Zoom Workplace platform alongside Zoom Phone.
"The differential for Zoom in terms of an AI era and why we win is the shift to platform because there's so much that happens in human-to-human conversation that just gets lost," Michelle said. "It never sits in a system of record." She added that Zoom's position at the center of many customer conversations gives it a unique context advantage for delivering AI-driven value.
Revenue growth currently sits at roughly 5%, with management targeting a return to double-digit expansion. The enterprise business was identified as the primary driver of the next growth phase. Online business accounts for about 38% of total revenue. Customer experience spending grew at high-double-digit rates, approaching 100% in some periods.
On profitability, Zoom maintained its fiscal 2027 non-GAAP operating margin guidance at 40.7%. The company's gross profit margin stood at 77.66%, with a long-term target of 80%. Michelle reiterated that margin expansion would follow revenue acceleration rather than precede it. "Only when we see a more notable inflection in revenue growth will we change short of our operating margin," she said, noting her focus remains on growth first.
Zoom is scheduled to hold its Zoomtopia conference in October, where further product and strategy updates are expected. The company's market capitalization stands at approximately $28.14 billion, with a P/E ratio of 8.95.
