Rockwell Automation has launched TechConnectIQ Support, a remote service designed to enhance maintenance and troubleshooting for industrial automation systems. The offering consolidates hardware and software support into three tiers—Basic, Standard, and Professional—available initially to single-site contract customers in North America.
The service operates around the clock and integrates AI-enabled tools such as federated search, augmented reality guidance, and instructional videos to provide real-time access to technical specialists. Customers can also schedule callbacks and access their installed base information and support history via the myRockwellAutomation TechConnect hub.
Matt Fordenwalt, Senior Vice President of Lifecycle Services at Rockwell Automation, stated that the new service addresses the challenge of manufacturers operating with limited on-site resources. He added that TechConnectIQ combines the company's expertise with AI capabilities to maintain productivity.
Bill Prather, Lead Product Manager for Production Optimization, noted that the service builds on Rockwell Automation's existing TechConnect platform, which has been available for more than 20 years. The company plans to expand TechConnectIQ to additional regions in 2027.
Rockwell Automation employs approximately 26,000 people across more than 100 countries as of its most recent fiscal year-end.
